Order & Return
Welcome to pkbuyers! We want to ensure your shopping experience with us is seamless and enjoyable. This page provides comprehensive information about our ordering process, as well as details on our return policy. If you have any questions that aren’t addressed here, please feel free to contact our customer support team for assistance.
Ordering Process
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- Browsing Products: Explore our wide range of products conveniently categorized for easy navigation. Whether you’re searching for electronics, clothing, home appliances, accessories, or more, we’ve got you covered.
- Adding to Cart: Once you’ve found the items you wish to purchase, simply add them to your cart by clicking the “Add to Cart” button. You can continue shopping or proceed to checkout when you’re ready.
- Checkout: During checkout, you’ll be prompted to provide your shipping address and payment information. Please ensure that all information is accurate and up-to-date to prevent any delays in processing your order.
- Order Confirmation: After completing your purchase, you’ll receive an order confirmation email with details of your order, including an order number and estimated delivery date. Please review this information carefully and contact us immediately if you notice any errors.
- Cancellation Policy: If you decide to cancel your order after placing it, please notify us as soon as possible. If you cancel within 5 hours of placing the order, there will be no cancellation fee. However, if you cancel after 5 hours or fail to inform us, you may be responsible for covering any delivery charges incurred.
- Tracking Your Order: Once your order has been processed and shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package and anticipate its arrival.
Return Policy
We want you to be completely satisfied with your purchase from pkbuyers. If for any reason you’re not happy with your order, we offer a hassle-free return process. Here’s what you need to know:
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- Eligibility: You have 7 days from the date of delivery to initiate a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Please note that certain items, such as perishable goods and personalized items, are not eligible for return.
- Initiating a Return: If you would like to return an item, please contact our customer support team within 7 days of receiving your order. We’ll provide you with instructions on how to return the item and issue you a return authorization number (RAN).
- Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., receiving the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
- Refunds: Once we receive your returned item and verify its condition, we will process your refund within [insert number] business days. Refunds will be issued to the original method of payment used for the purchase.
- Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. We’ll do our best to accommodate your request, subject to availability.
Contact Us
If you have any questions or concerns about your order or our return policy, please don’t hesitate to contact us at  pkbuyers@gmail.com or Contact Directly to our Customer Support via Whatsapp +923276559917. Our friendly customer support team is here to assist you every step of the way.
Thank you for choosing pkbuyers for all your shopping needs!
